About Yakov
As a Service Advisor with 20 years of experience, I am committed to providing exceptional customer service at Lithia CDJRF of Spokane. Known for my dedication and attention to detail, I am highly respected by colleagues and clients alike. I am passionate about delivering personalized solutions that exceed expectations, ensuring that every customer's automotive needs are met. In my personal life, I am known for my integrity and trustworthiness, always striving to go the extra mile.
Customer rating
4.8 / 5 based on 97 ratings (67 written reviews)
Recent reviews
Yakov is the reason I continue to do business with Lithia. His professionalism, promptness, and customer service are second to none!
— John G. ,
I appreciate his attentiveness and positive attitude. He communicated clearly and timely. Overall a good experience.
— Lee H. ,
Excellent Service Rep! I’m always greeted with a cheerful ‘hello’ and handshake, followed by a sincere concern of any issues or problems I may have with the vehicle I’m having serviced. Yakov keeps me informed of delays and progress of my vehicle through the service. He professionally reviews the services completed when finished. It is always a pleasure to work with Yakov during the vehicle service process. He is courteous, empathetic, friendly, and professional.
— Kevin B. ,
I brought my truck in for a leak that was the result of the last work performed by your dealership. After driving to CDA and back yesterday I find I now have 2 leaks. I will be call back this morning to see when I can bring it back.
— Ken S. ,
FANTASTIC very professional
— Casey L. ,
Yakov was very pleasant, knowledgeable and a easy to work with.
— Valerie B. ,
Yakov did ok I suppose, he couldnt get my issue fixed on warrantee and the salesman we spoke to about trade in on a new vehicle wanted us to believe that we couldnt get a replacement under 500/mo with warrantee no matter how much the vehicle would cost that the length of the financing is all that would change and low balled us at 1k which we just spent on the new tires telling us there were exact same models with identical features in the area for less than the bluebook on my 2007 dodge ram, I woupd love to be far ruder but as of your automated call system preventing me from ever talking to anyone at the times I need to, I already gave your dealership a 1 star on google and have considered doubling down with my wife and every other family member doing so as well and finding all sites that post public reviews about your establishment. After this I am amazingly willing to go back to Dishman again
— Nahakuelua A. ,
He kept me up to date on the progress of my truck and told me what the problem was with my truck
— Thomas S. ,
$603.00 is way to much for a oil change and a fuel filter. very disappointed in Lithia. I'll look for someone else to change my oil.
— John B. ,
Epic
— Casey L. ,